How can I determine the authenticity of my club(s)?
For clubs purchased on or after January 1st 2011:
As Callaway Golf Clubs (as outlined above) will feature the Certified Authentic Label, consumers can easily
see whether their golf clubs are authentic by having an Authorised Callaway Stockist run the Callaway Authentic
polarised lense over the Authentic Label in store. Alternatively, this process can be carried out by Callaway Golf.
For clubs purchased prior to January 1st 2011:
If the Callaway Golf Club(s) was purchased from an Authorised Callaway Stockist the consumer still hold a
valid proof of purchase, they can either take it back to the retailer for inspection or alternatively, they can return
their club(s) to Callaway Golf Company for inspection.
To do so, please call our Customer Service Department at 1800 217 777. Our business hours are Monday through
Friday, 8:00am to 5:00pm Eastern Standard Time
Can the Certified Authentic label itself be counterfeited?
The technology featured in the Callaway Certified Authentic Label is highly technical and has been used very effectively in the Electronics industry for many years. To date, no counterfeiters have been able to accurately replicate such labels to effect, making them incredible secure.
What if a Callaway product is advertised online featuring the Certified Authentic Label?
Such purchases will be at the own risk of the consumer. Counterfeiters may be able to replicate the look of the label and present this online, however, the true authenticity of this label and golf club(s) can only be proved using a Callaway Authentic Polarised lense in store.
Can the Certified Authentic label be removed and replaced onto another golf club?
No, as any attempts to remove this will result in unavoidable damage to the label, making it null and void. Therefore,consumers are advised to leave the label on newly purchased golf clubs to be eligible for any warranty claims with
Callaway Golf South Pacific.
Is the Callaway Golf club(s) that I purchased prior to January 1st 2011 under the new warranty?
No. However, any Callaway Golf Clubs purchased prior to this date will be under warranty according to the Global Warranty policy that was in effect prior to these changes being made. To view this go to: http://www.callawaygolf.com/Global/en-AU/CustomerService/Warranty.html
How can Consumers protect themselves from being a victim of counterfeiters?
Here are some guidelines to help you as you prepare to purchase genuine Callaway Golf products:
1. Do the Callaway Golf Clubs you are purchasing feature the unique Callaway Golf Anti-Counterfeiting label?
If the answer is 'no,' your chances of purchasing counterfeits increases greatly.
2. Are you purchasing from an authorised Callaway Golf retailer?
If the answer is "no," your chances of purchasing counterfeits increase greatly.
3. Is the price for the "brand new, top of the line" clubs too good to be true?
Remember, if the deal looks too good to be true, it probably is and you should be extremely wary.
4. Does the seller explain his willingness to part with the clubs at a bargain-basement price by claiming that he "won the clubs" in a tournament or raffle, or that they were "a gift" that he doesn't need?
Sellers of counterfeit Callaway Golf clubs on the Internet often use these and other stories to deceive their victims.
5. If the club is a driver, #3 wood or an 8-iron within a set of irons, does it have a serial number on the hosel?
If the answer is "no," there is a very high probability that these clubs could be counterfeit. Unfortunately, this serial number test alone is not sufficient to determine whether the clubs are genuine. This is because most counterfeit
clubs have bogus serial numbers on them. So remember, merely because a club has a serial number does not mean that it is authentic.
6. Many Callaway Golf club heads are made of multiple materials, including the use of carbon composite on the crown of Octane Drivers and all Fusion/FT model woods. Counterfeiters often substitute metal or titanium on the crown of these clubs and paint it to resemble carbon composite. If you take a metal object, such as a key or
a coin, and tap it on the section of the head that is supposed to be carbon composite and it makes a pinging sound the club is likely counterfeit. When using the metal object to tap on the same section of an authentic head made of carbon composite a much softer sound will be heard.
7. If you are in doubt about the authenticity of the clubs being offered, have you contacted Callaway Golf and asked for assistance?
If you do so, your chances of being victimized decrease significantly. To obtain authentic Callaway Golf clubs, buy only from authorized Callaway retailers.
Should you have a question, or require advice on how to purchase authentic Callaway Golf clubs, please call 1800 217 777 or email us at southpacificcs@callawaygolf.com.
To report a suspected counterfeit product, please email us at report.counterfeits@callawaygolf.com.
Callaway Golf South Pacific Changes To Golf Club Warranty Policy.
As a direct result of the new Anti-Counterfeiting Initiative, the following changes have been made to Callaway Golf South Pacific's Golf Club Warranty Policy effective on or after January 1st 2011.
1. Consumers making a warranty claim on product purchased on or after January 1st 2011 within Australia or New Zealand from an authorised Callaway Stockist will be required to present the following:
a. Proof of purchase - Shall be in the form of a tax invoice or genuine purchase receipt from an authorised Callaway stockist in Australia or New Zealand only.
b. A Certified Authentic label on certain covered product including 2011 Model Drivers, #3 Woods, Hybrids, the #8* Iron within a set and Putters.
*Consumers making a claim on irons other than the #8 iron will be required to present the unique serial number featured on the Certified Authentic label of the #8 from the set of which the warranty claimed iron(s) is part of.
**If the consumer does not purchase an #8 as part of a purchased set, valid proof of purchase will be required for Callaway Golf South Pacific to review and exercise discretion.
2. Callaway Golf clubs with missing or altered Certified Authentic Labels and/or serial numbers will not fall under the new Callaway Golf South Pacific warranty policy.
3. Callaway golf clubs purchased from authorised Callaway Stockists outside of the Australian and New Zealand network of authorised stockists will not be under warranty with Callaway Golf South Pacific. This includes any on line purchases from authorised international re-sellers and/or unauthorised retailers globally.
4. As of January 1st 2011, it will be the responsibility of the consumer to make any warranty claims on Callaway golf clubs purchased outside of Australia and New Zealand with either Callaway Golf or the authorised Callaway Stockist in the country of purchase.
5. As of January 1st 2011, it will be the responsibility of the consumer to arrange and cover the costs of any packaging and/or shipping that may result from having to return a warranty golf club to the country of purchase.
6. All legitimate golf club warranty claims that require a re-shafting of the club will be dispatched with a new and original Certified Authentic Label.
IMPORTANT ADDITIONAL INFORMATION
For purchases made prior to January 2011 see http://www.callawaygolf.com/Global/en-AU/CustomerService/Warranty.html to view the previous global warranty policy applied to Callaway Golf South Pacific golf clubs.
Callaway South Pacific will not accept any responsibility for confirming a product's authenticity, and nor is our official stockist network in Australia or New Zealand authorised by Callaway to do so, if it does not include an Authentication Label and was not purchased from Callaway South Pacific or our authorised retail network in Australia or New Zealand.