Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and our Callaway technology. We receive a variety of questions about Callaway products and services; below are some frequently asked questions we receive. If you don’t find what you’re looking for here, visit our Customer Service page and submit a question of your own.
1. Does Callaway Golf offer a reshafting service?
Callaway Golf does offer a reshafting service for a fee. You can return your club(s) to Callaway to be reshafted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
2. Can I return my irons to Callaway to have their lengths and/or lie angles adjusted?
Callaway Golf does offer both length and lie angle adjustment services for a fee. You can return your irons to Callaway to be adjusted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
3. How do I arrange to have my Callaway club repaired or replaced?
If your Callaway club has been damaged through normal use, we ask that you please call our Customer Service Department at (800) 588-9836 to discuss your repair/replacement options. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
4. Where is the serial number on my Callaway club?
The serial numbers for Callaway clubs are located on the heels of their clubheads near the hosel. Please note that the serial number for a set of Callaway irons will only be on the clubhead of the 8 iron. Additionally, at this time Callaway is only serializing the 3 woods and 3H hybrids in our fairway wood and hybrid lines.
5. How can I determine the authenticity of my club(s)?
To determine the authenticity of your club(s), you can take it to an authorized Callaway Golf retailer for inspection. Alternatively, you may also return your club(s) to Callaway Golf Company for inspection. To do so, please call our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
6. If I provide Callaway with a serial number, can they confirm its authenticity.
If you would like to E-mail or call our Customer Service Department with a serial number, we will be happy to tell you if the serial number itself is valid, however, a genuine serial number does not guarantee a club's authenticity. To determine the authenticity of your club(s), please refer to FAQ #5.
7. How do I schedule an appointment at the Callaway Golf Performance Center in Carlsbad, CA?
To schedule an appointment at the Callaway Golf Performance Center located at our headquarters facility in Carlsbad, CA, please call (888) B-BERTHA.
8. Where can I go in my area to be custom fit for Callaway clubs?
To locate an authorized Callaway Golf fitting location in your area, we ask that you please refer to our retail locator.
9. When will Callaway Golf's Tour Fit Van be in my area?
Please refer to the Custom Fitting section of our website for the schedule of Callaway Golf's Tour Fit Van.
10. How do I find a Callaway Golf demo day in my area?
To search for an upcoming Callaway Golf demo day scheduled in your area, we ask that you please refer to our retail locator.
11. Where can I get a replacement headcover for my club?
Callaway Golf will be happy to provide you with a replacement headcover for any of our current products. We ask that you please e-mail or call our Customer Service Department at (800) 588-9836 and provide your street address as well as which club model you have. If you are looking for a headcover for a classic Callaway club, we recommend that you visit Callaway Golf Pre-Owned.
12. Can Callaway irons be purchased individually?
Individual Callaway irons can be purchased through any of our authorized retailers.
13. Can I still purchase older Callaway clubs?
To purchase a classic Callaway club, we recommend that you visit Callaway Golf Pre-Owned.
14. Does Callaway Golf offer any recognition for a hole-in-one using your product(s)?
Callaway Golf is pleased to offer a commemorative plaque to those who get a hole-in-one using our equipment. We ask that you please E-mail or call our Customer Service Department at (800) 588-9836 and provide the following information
1. Callaway Golf product used:
2. Customer Name:
3. Address (no PO boxes):
4. Phone number:
5. Hole Number/ Yardage:
6. Golf Course:
7. Date of Hole-In-One (Month, Date, Year. For Example June 15, 2005):
15. What is the status of my Shop.CallawayGolf.com order?
To check the status of your Shop.CallawayGolf.com order, we ask that you please go to our Order Status page.
16. What is the status of my order?
There are several factors that will determine how long it takes to receive a specific order. We recommend that you contact the authorized retailer where you placed your order to find out when they expect to receive your delivery. They will be able to provide you with the most accurate information, and will contact Callaway with any questions if necessary.
17. Where can I find the specifications of my older Callaway club(s)?
The specifications of classic Callaway clubs can be obtained on our Classic Products page.
18. Which Callaway clubs are available in left-handed models?
Callaway Golf is committed to helping every golfer become a better golfer, and to that end we offer as many clubs as possible in left-handed models. We ask that you please visit the Left-Handed Golf Clubs page of our website for a complete listing of our left-handed offerings.
19. Does Callaway Golf accept idea submissions for new products?
As an industry leader, Callaway Golf is committed to offering the most technologically advanced and innovative new products available to consumers. To meet this commitment, Callaway Golf employs a talented team of engineers, designers and scientists who are responsible for designing and developing new golf products for Callaway Golf. To ensure our commitment to consumers and to avoid conflicts in designing and developing these innovative new products, Callaway Golf has adopted a policy of refusing idea submissions from individuals not employed by Callaway Golf.
In addition, Callaway Golf does not pay for ideas or intellectual property rights from non-employees or non-consultants unless a separate written agreement is entered into and signed by the Chief Executive Officer of the Company. Unsolicited ideas disclosed to the Company are not treated as confidential nor do we assume any responsibility for guarding your idea against any loss of right, or claim of title.
Therefore, while we thank you for thinking of Callaway Golf Company concerning submission of your idea, we are unable to accept your idea submission. We wish you the best of luck in your endeavors.
20. Will the Vintage finish of my Callaway wedge rust?
Callaway wedges with a Vintage finish are raw, meaning that the carbon steel is not plated. With time and use, your Vintage wedges will rust; this is an expected feature with the Vintage finish that will add to the Demonstrably Superior and Pleasingly Different quality of this fine product. Many top professionals prefer a raw, rusty wedge finish. As the forged carbon steel of your Vintage wedge oxidizes, it will rust in a way that complements the sound and feel inherent in the metal, while also reflecting the personality and use patterns of each owner. You can promote this process by simply putting your wedges into play and enjoying them, then wiping them clean and dry immediately after each use. In time, they will take on a character and finish that's uniquely suited to your style and conditions of play. If you wish to clean your Vintage wedges and slow the rusting process, you can use a synthetic scouring pad. Our Callaway Chief of Golf Club Design, Roger Cleveland, recommends Scotch-Brite Purple. He buys the synthetic scouring pads, cuts them into small squares and keeps them in his golf bag. Regardless of the finish, any wedges stored for the off-season or played in damp conditions should be thoroughly cleaned and dried prior to storage. You can wipe them down with a lubricant-cleaner to help prevent rust from developing on non-plated surfaces.
21. Does Callaway offer a refinishing service?
Callaway does offer a refinishing service for certain clubs through Callaway Golf Pre-Owned in Austin, TX. To learn more about which clubs can be refinished, and make the necessary arrangements, please call (800) 200-4726.
22. Are the grooves of my Callaway irons and wedges conforming?
For information on Callaway irons and wedges and the USGA's new condition of competition regarding grooves, we ask that you please visit our Grooves 101 page.
For additional questions regarding the grooves of your Callaway clubs, please call our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.