Golfers are passionate about their game, and we encourage our customers to ask questions that help them learn more about their equipment and our Callaway technology. We receive a variety of questions about Callaway products and services; below are some frequently asked questions we receive.
Q: What is the status of my order?
To check the status of your online order, we ask that you please go to our Order Status page.
Q: Does Callaway golf offer a reshafting service?
A: Callaway Golf does offer a reshafting service for a fee. You can return your club(s) to Callaway to be reshafted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: Can I return my irons to Callaway to have their lengths and/or lie angles adjusted?
A: Callaway Golf does offer both length and lie angle adjustment services for a fee. You can return your irons to Callaway to be adjusted through any of our authorized retailers. You may also make arrangements directly through Callaway Golf by calling our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: How do I arrange to have my Callaway club repaired or replaced?
A: If your Callaway club has been damaged through normal use, we ask that you please call our Customer Service Department at (800) 588-9836 to discuss your repair/replacement options. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: Where is the serial number on my Callaway club?
A: The serial numbers for Callaway clubs are located on the heels of their clubheads near the hosel. Please note that the serial number for a set of Callaway irons will only be on the clubhead of the 8 iron. Additionally, at this time Callaway is only serializing the 3 woods and 3H hybrids in our fairway wood and hybrid lines.
Q: How can I determine the authenticity of my club(s)?
To determine the authenticity of your club(s), you can take it to an authorized Callaway Golf retailer for inspection. Alternatively, you may also return your club(s) to Callaway Golf Company for inspection. To do so, please call our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.
Q: Where can I go in my area to be custom fit for Callaway clubs?
To locate an authorized Callaway Golf fitting location in your area, we ask that you please refer to our retail locator.
Q: Where can I get a replacement headcover for my club?
Callaway Golf will be happy to provide you with a replacement headcover for any of our current products. We ask that you please e-mail or call our Customer Service Department at (800) 588-9836 and provide your street address as well as which club model you have. If you are looking for a headcover for a classic Callaway club, we recommend that you visit Callaway Golf Pre-Owned.
Q: Does Callaway golf offer any recognition for a hole-in-one using your product(s)?
Callaway Golf is pleased to offer a commemorative plaque to those who get a hole-in-one using our equipment. We ask that you please E-mail or call our Customer Service Department at (800) 588-9836 and provide the following information
1. Callaway Golf product used:
2. Customer Name:
3. Address (no PO boxes):
4. Phone number:
5. Hole Number/ Yardage:
6. Golf Course:
7. Date of Hole-In-One (Month, Date, Year. For Example June 15, 2005):
Q: Am I able to ship internationally?
A: CallawayGolf.com does not ship or bill orders to international addresses outside the United States. If you are outside of the United States, please use our Retail Locator to find the nearest Authorized Callaway Golf Retailer in your area.
Q: Can I use my Callaway Gift Card at my local retailer?
A: Callaway Gift Cards are redeemable at CallawayGolf.com only.
Q: When will my order ship?
A: Orders are shipped every business day (Monday-Friday excluding holidays). All in stock Standard orders will be shipped within 4-5 business days following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 12:00 PM CT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options (length/lie angle adjustments or custom shafts/grips, etc.).
All in stock standard orders with UPS Express shipping placed before 12:00 PM CT will ship the same day. Any custom order or backordered items placed with UPS Express shipping will ship via selected express method upon receipt or completion.
Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses.
Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. Shop.CallawayGolf.com can do nothing to prevent this from occurring.
Q: Why does my custom order show backordered?
A: While the stock version of your custom club may be available, please keep in mind we are building your club specifically for you. If you would like to know the progress of your order, please contact our Customer Service team.
Q: Does Callaway Golf accept idea submissions for new products?
As an industry leader, Callaway Golf is committed to offering the most technologically advanced and innovative new products available to consumers. To meet this commitment, Callaway Golf employs a talented team of engineers, designers and scientists who are responsible for designing and developing new golf products for Callaway Golf. To ensure our commitment to consumers and to avoid conflicts in designing and developing these innovative new products, Callaway Golf has adopted a policy of refusing idea submissions from individuals not employed by Callaway Golf.
In addition, Callaway Golf does not pay for ideas or intellectual property rights from non-employees or non-consultants unless a separate written agreement is entered into and signed by the Chief Executive Officer of the Company. Unsolicited ideas disclosed to the Company are not treated as confidential nor do we assume any responsibility for guarding your idea against any loss of right, or claim of title.
Therefore, while we thank you for thinking of Callaway Golf Company concerning submission of your idea, we are unable to accept your idea submission. We wish you the best of luck in your endeavors.
Q: Will the vintage finish of my Callaway wedge rust?
Callaway wedges with a Vintage finish are raw, meaning that the carbon steel is not plated. With time and use, your Vintage wedges will rust; this is an expected feature with the Vintage finish that will add to the Demonstrably Superior and Pleasingly Different quality of this fine product. Many top professionals prefer a raw, rusty wedge finish. As the forged carbon steel of your Vintage wedge oxidizes, it will rust in a way that complements the sound and feel inherent in the metal, while also reflecting the personality and use patterns of each owner. You can promote this process by simply putting your wedges into play and enjoying them, then wiping them clean and dry immediately after each use. In time, they will take on a character and finish that's uniquely suited to your style and conditions of play. If you wish to clean your Vintage wedges and slow the rusting process, you can use a synthetic scouring pad. Our Callaway Chief of Golf Club Design, Roger Cleveland, recommends Scotch-Brite Purple. He buys the synthetic scouring pads, cuts them into small squares and keeps them in his golf bag. Regardless of the finish, any wedges stored for the off-season or played in damp conditions should be thoroughly cleaned and dried prior to storage. You can wipe them down with a lubricant-cleaner to help prevent rust from developing on non-plated surfaces.
Q: Are the grooves of my Callaway irons and wedges conforming?
For questions regarding the grooves of your Callaway clubs, please call our Customer Service Department at (800) 588-9836. Our business hours are Monday through Friday, 6:00am to 5:00pm Pacific Standard Time.