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Orders/Shipping

Orders/Shipping

Return Policy

Returns/Exchanges For Online Purchases

Callaway Golf wants you to be fully satisfied with every purchase. If you are not satisfied with the items you have purchased, you may return them within 30 days of shipment for either a full refund or a Callaway Golf Gift Card.

Additional expedited shipping fees are not refundable.

To qualify for a refund back to your original payment method the items must be in new condition. This means they have not been hit, played or used.

If you used your items but are not happy with them we want to help you find something that does work for you. In this case, your return will qualify for a Callaway Golf Gift Card. The Gift Card is set at 100% of your purchase price with no expiration date.

In either case a Return Merchandise Authorization (RMA) is required. To obtain your RMA and your FREE UPS Return Shipping Label, please contact a Sales and Customer Service Representative toll free at 1-877-723-5218 or email us.

Callaway Customs Purchases

We are more than happy to personalize a Callaway Customs club just for you; but please take note that Callaway Customs orders are NON-RETURNABLE and CANNOT BE CANCELLED once submitted. Please verify all of your personalization and customization requests prior to completing your order.

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

*Please note that returns, refunds and trades processed against Affirm payment plans may take up to 30 days to appear on your Affirm balance.

Gift Card Refunds

On returns, we can only credit the gift card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.